Returns & Exchanges
What is Vienna Woods’ return policy?
Vienna Woods accepts returns for change of mind within 30 days of delivery of your order. Please email us at email@example.com with your order number and details of what you would like to return.
Can I return a sale item?
No, all sale items are final sale and are not eligible for a price adjustment, return, credit or exchange.
What do I do if my item has a manufacturing issue?
if your product purchase has a manufacturing problem and you would like to return or exchange it, please email us details of your purchase to firstname.lastname@example.org and we will be in contact soon.
When you email us please include:
Telephone (if you would prefer we call you)
Whether you want a replacement or refund
Photos of the fault in the product
If I send a return when will I be refunded?
After inspection of the returned product, it will take 2-5 days for the refund to be processed.
Refunds will be processed using the original tender type. EFTPOS/Credit Card refunds must be processed against the original card details (the exact card used to make the original purchase).