Returns & Exchanges

What is Vienna Woods’ return policy?

Vienna Woods accepts returns for change of mind within 30 days of delivery of your order. Please email us at with your order number and details of what you would like to return.

Can I return a sale item?

No, all sale items are final sale and are not eligible for a price adjustment, return, credit or exchange.

What do I do if my item has a manufacturing issue?

if your product purchase has a manufacturing problem and you would like to return or exchange it, please email us details of your purchase to and we will be in contact soon.

When you email us please include:
Order number
Product description
Full name
Shipping address
Telephone (if you would prefer we call you)
Whether you want a replacement or refund
Photos of the fault in the product

If I send a return when will I be refunded?

After inspection of the returned product, it will take 2-5 days for the refund to be processed.

Refunds will be processed using the original tender type. EFTPOS/Credit Card refunds must be processed against the original card details (the exact card used to make the original purchase).